HR Professionals Learn About Future HR Model

A Town Hall meeting held on October 10 for the university’s Human Resources (HR) community focused on how Ohio State will transform its HR service delivery (HRSD) model.  

The transformation of HRSD at Ohio State is one initiative facilitated by the Enterprise Project. Establishing a new HRSD model will better support a consistent and quality employee experience, as well as define clear career pathways for HR professionals. The expected launch timing for the new HRSD model is January 2020, six months before Ohio State’s Workday release schedule begins.

Provost and Executive Vice President Bruce McPheron opened the event by reinforcing the value in the various HR transformations underway, including the Enterprise Project’s effort to implement common starts dates for all new hires.

“We can do a better job of onboarding, and leave less to chance in terms of how we help people understand the opportunities that are here at Ohio State,” said McPheron, one of the Enterprise Project’s Executive Sponsors. “These are all nuts and bolts kinds of things but each and every one of them has a net positive impact on the work that we can do as an institution.”

Kim Shumate, Associate Vice President for Strategic Initiatives, introduced the future HRSD model and discussed the different responsibilities of each role. The audience was encouraged to ask questions to gain a deeper understanding of how the HRSD model will support employees, particularly during “Moments that Matter.” The HRSD team collaborated with members of the campus community to identify “Moments that Matter,” those critical opportunities for exceptional HR assistance:

Becoming a Buckeye

It is important to ensure new Buckeyes are set up for success by providing a consistent and valuable recruitment and onboarding experience.

Life Events

Employees should feel well-supported during personal life events. The new HRSD model will emphasize assistance during major life events, such as marriage.

Leadership Development

Professional development resources should be proactively shared, encouraging employees to leverage the opportunities available.

Clear Career Pathways

Employees should be able to plan a career trajectory, recognizing the skillsets needed to advance from one role to another.

Future State HR Service Delivery Model

The Town Hall also featured an industry panel of three HR experts, moderated by Senior Vice President for Talent, Culture and Human Resources Susan Basso. The panelists provided insights about their professional experiences implementing HR transformations and the keys to an effective transition. Panelists included Elizabeth King, the former Vice President of Shared Services at Starbucks; Bridie Fanning, Managing Director of Talent and Organization at Accenture; and Kyle Cavanaugh, Vice President for Administration at Duke University.

The panelists agreed teams who are fully committed to a new organizational structure and re-envision their individual roles are more likely to succeed. They also discussed how technology should be a “liberator,” allowing individuals to have more valuable person-to-person connections, rather than transactional exchanges.

HR attendees also participated in a team-building activity designed to replicate the future HRSD model. Each group member was assigned a specific role and responsibility in building a tower out of the materials provided, and the groups worked together to design and construct the tower given each person’s assigned role.

Attendees were each assigned a role within the new HRSD model, and then were tasked with working as a group to build a tower out of the materials provided.

The HR Town Hall presentation is available for additional information.