Customer Confirmation Sessions
A series of customer confirmation sessions took place earlier this month to demonstrate the initial prototype of Finance, HR and Payroll functionality in Ohio State’s Workday environment. More than 60 business owners, process owners and subject matter experts who have been heavily involved in design and configuration activities received a first-hand look at select business processes and transactions.
As part of the official Workday implementation methodology, customer confirmation sessions are intended to validate the work that has been completed thus far to move closer to finalizing business processes. The table below clarifies the purpose of customer confirmation sessions.
CUSTOMER CONFIRMATION SESSIONS DO...
CUSTOMER CONFIRMATION SESSIONS ARE NOT...
Provide a first look at Workday
A debut of the final system
Demonstrate select transactions
A demonstration of full system functionality
Capture feedback on significant concerns
Time to completely redesign a process
Confirm business process designs
Detailed overviews of business processes
Discuss process initiators and approvers
A form of stakeholder testing
Identify additional change management and training needs
A training opportunity
For more information about the Workday implementation methodology, please contact firstname.lastname@example.org.